From the distributor:
“As the distributors of the Rooster BMX range, it has come to our attention in the last few days that a small proportion of bikes may potentially have the incorrect stem fitted.
We take safety very seriously so as a precaution we are sending out a new stem and locking nut for your recent bicycle purchase.
Models potentially affected are:
- Rooster XR2
- Rooster XR3
- Rooster XR5
- Rooster XR6
[If you are affected], contact our customer care team on 0161 727 8508 (option 2 for warranty) or email us at firstname.lastname@example.org.
We will of course be more than happy to assist in any way we can. We ask that in the mean time you please refrain from using your bicycle. Please accept our apologies for any inconvenience caused.”