Vype have advised us that a small number of consumers have brought to their attention some issues with their Vype eTank Pro device. These issues relate to the potential for the battery to short circuit in particular product batches, which may pose a fire risk.
As a precautionary measure, Vype are asking any customers who purchased a device or a standalone battery for the Vype eTank Pro which has one of the product codes listed below, to return the product to them so they can replace it.
The quickest way to do this is to contact them by email at firstname.lastname@example.org. Alternatively, you can contact them by phone at 0800 520 0150. For more information about how to check the product code on your device, please go to www.govype.com/uk/batchcode or use the QR code below.
Vype take product safety and quality very seriously and would like to make sure all their consumers are satisfied with their purchases.