The following notice has been sent by Neptune to all customers known to be affected:
Dear [customer’s name]
Important design recall: Chetham and Milton lamps
We’re really sorry to say we’ve recently found a problem with our Chetham reading and swing-arm floor lamps and our Milton version 4 and 5 desk lamp, and it looks like you have one of these at home (we’ve included images of each lamp below so you can check).
It’s very important that you stop using your lamp for now due to a safety concern.
Despite all the measures we take with our designs, very, very occasionally a problem might crop up later down the line. In the case of these lamps, we’ve discovered that the protective casing around the internal wires could become damaged through repeated rotation. Although this hasn’t caused any incidents to date, we ask, for reasons of safety, that you don’t use the lamp as there is a risk of an electric shock should the wires become damaged. Please stop using it, unplug it and make sure it can’t accidentally be switched on.
We can then either exchange your lamp for another design in our collection or give you a full refund – just let us know which you’d prefer. We’re committed to protecting the environment wherever we can, so want to reassure you that we’ll be disassembling all returned lamps and recycling them.
So we can find the best way for you to get your lamp back to us, simply get in touch with me at [your email] or on [your phone number], or if you prefer, you can return it to your nearest store.
We’re so sorry for causing you any problems – rest assured that a product recall isn’t an event that happens very often at Neptune. If you have any questions or concerns, please just email or call us and we’ll answer them for you.