As a precautionary measure, IKEA is conducting a recall for repair on all ELDSLÅGA gas hobs purchased before January 1st 2018.
This action follows an investigation by the Belgian market surveillance authorities. To repair this fault, a home visit by a service technician is required. This service is free of charge.
Due to a human error at the supplier the wrong gas injector was installed resulting in CO emissions above European Union requirements. CO is a poisonous gas that has no smell or taste. Symptoms of carbon monoxide poisoning can include headache, nausea, dizziness, tiredness, stomach pain and can in very extreme cases lead to death. The investigation shows that the wrong injector does not increase the risk of fire or explosion. There have been no reported incidents.
Customers are urged to stop using the rapid burner (hob) placed in the upper right corner as pictured until the repair service has been completed. All other burners are safe to use. To repair this fault, we kindly ask customers affected to contact our Customer Service team on 0203 645 0010 to book a time for the repair service. A receipt is not required. We will do our outmost to minimise the waiting time.
The affected products have been sold in Sweden, Norway, Denmark, Finland, Iceland, Czech Republic, Croatia, Lithuania, Serbia, Russia, Slovakia, Hungary, Poland, Spain, United Kingdom, Ireland, Italy, Portugal, Austria, Germany, Belgium and France.
We apologise for any inconvenience this may cause.