Update – October 2017:

The manufacturer has extended their recall:

Models – DXDH10N, DXDH16N, DXDH20N, FTE10, FTE16, FTE20

Serial Numbers – starting with 501 through to 652

Date of manufacture – All products manufactured in 2015 and 2016

MORE DETAILS

Models – DXDH10N, DH212

Serial Numbers – starting with 0, 1 or 2

Date of manufacture – Prior to August 2012

MORE DETAILS

If you do have an affected dehumidifier

  • STOP USING IT immediately by switching it off at the mains socket and unplugging the dehumidifier from the socket.
  • Call our Helpline on 0800 028 53 86 (Monday–Thursday 8.30am–5pm, Friday 8.30am–3pm) so we can arrange a replacement product.
  • If you are affected by this Safety Notice, we urge you to contact us about this important safety issue as soon as possible.

Update – July 2017:

The manufacturer has extended their recall:

Models – DXDH10N, DXDH16N, FTE10, FTE16, FTE20

Serial Numbers – starting with 501 through to 522

Date of manufacture – Between January and June 2015

MORE DETAILS 

Models – DXDH10N, DH212

Serial Numbers – starting with 0, 1 or 2

Date of manufacture – Prior to August 2012

MORE DETAILS

If you do have an affected dehumidifier

  • STOP USING IT immediately by switching it off at the mains socket and unplugging the dehumidifier from the socket.
  • Call our Helpline on 0800 028 53 86 (Monday–Thursday 8.30am–5pm, Friday 8.30am–3pm) so we can arrange a replacement product.
  • If you are affected by this Safety Notice, we urge you to contact us about this important safety issue as soon as possible.

February 2016:

The following notice has been issued by the manufacturer:

Product Safety Notice – Dimplex Portable Dehumidifier – DXDH10N & DH212

Dehumidifier

A safety issue has been identified with a batch of Dimplex portable 10L dehumidifiers. A component on the printed circuit board may overheat, resulting in the product catching fire.

Affected products can be identified by the Serial Number, which is located on the product rating plate.  This is accessible by removing the water tank.

The Serial Number of affected products start with: 0, 1 or 2.

Data plate

Only the 10L model is affected. Dehumidifiers with a different model or that start with a different serial number are not affected.

What to do if you have an affected dehumidifier:

STOP USING IT immediately by switching it off at the mains socket and then unplug the dehumidifier from the socket.

 Call our Helpline on 0800 028 53 86

(Monday–Thursday, 8.30am – 7pm, Friday 8.30am – 6pm and Saturday, 8.30m – 12.30pm)

Republic of Ireland 1 – 800 – 569569

(Monday-Friday 9:00am – 5pm)

so we can arrange a replacement product.

If you are affected by this Safety Notice, we urge you to contact us about this important safety issue as soon as possible.

Source

Recall: Dimplex Portable Dehumidifier

2 thoughts on “Recall: Dimplex Portable Dehumidifier

  • November 27, 2017 at 6:50 pm
    Permalink

    I tried to call the number advertised by Dimplex as I think I have one of the affected dehumidifiers. The line rang 3 times then music started playing (just like when you’re on hold) and it kept playing for 30 min, that’s how long I waited for someone to pick up, or just a robot to say “we’re sorry, we are very busy…” nothing, just music… I gave up… Does anybody know an email address for them?

    Reply

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